We all know the feeling we all get when we click the "Complete Order" button. 2 minutes later like where's my order?? We are excited as you are to see you slay the goodies you just bought. This is why we strive to get your order out as quickly as possible.
For more information, have a look below at all the details and estimated delivery times. If you still have any further questions, please feel free to contact our Customer Service team. Please note, ANTIDOTE is not responsible for any delays caused by USPS or the other shipping carriers we work with, especially during high volume seasons. Further, items purchased on pre-order are subject to varying shipping times per the item description and preorder policy.
We ship via USPS standard first class mail on all FREE SHIPPING orders. Options for USPS priority, express are available at checkout and based on order weight. We also ship via UPS or FED EX.
International FLAT RATE shipping is $20 you also have USPS, UPS and DHL options at checkout calculated by order weight.
NEXT DAY DELIVERY - US
We offer next day delivery for the US provided that the order is placed before 1 PM PST. Please check with our team at email@example.com to ensure your order can be covered by this service.
WHAT YOU NEED TO KNOW
In the event where a parcel is not claimed/refused by the receiver, the postal carrier will attempt re-delivery. If the postal carrier and/or our team is unable to arrange a re-delivery by carrier’s cut-off time, the parcel will be destroyed and abandoned by authorities in the receiver's country. Consequently, there will be no refunds for parcels that are not claimed or refused.
International shipments may be subject to import taxes, duties and customs fees that are levied once the package reaches the country of destination, and are the responsibility of the recipient.
All our international orders are shipped via USPS or DHL Express. Please note, ANTIDOTE is not responsible for any delays caused by postal carriers, especially during high volume seasons. However, these are the best delivery estimations available. Further, items purchased on pre-order are subject to varying shipping times.
You will receive an e-mail informing you that the order has shipped. Information about any back ordered or canceled items will be included in a separate email. You may also view your order online by logging into your account and selecting "Order History." You may also email us Shipping Status to firstname.lastname@example.org. You will receive an e-mail informing you that the order has shipped. Information about any back ordered or canceled items will be included in a separate email.
Lost Packages where tracking shows delivered.
- File Claim with USPS
- File police report
- Wait for USPS investigation results. Depending on results items may reship.
FASHIONIQUEONLINE IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. THE CUSTOMER ASSUMES ALL RESPONSIBILITY ONCE A TRACKING NUMBER IS ISSUED. PLEASE DOUBLE CHECK THAT YOU INPUT THE CORRECT INFORMATION FOR SHIPPING PURPOSES. CUSTOMER PAYS FOR SHIPPING BOTH WAYS IF ITEM NEEDS TO BE SENT BACK.
Please note that purchasing expedited shipping options prior to consulting us for sale or preorder will not expedite your order. You order will ship with the method chosen once its ready to ship. If you are uncertain about the shipping timeframe for a particular item, please contact us prior to making the purchase. We will advise on the estimated time frame and if you could purchase a shipping option to get the item to you on time.
Chargeback Fraud Disclaimer
CHARGEBACK FRAUD DISCLAIMER
With the rise of chargeback fraud also known as Friendly Fraud, Antidote has contracted Legal counsel and Fraud Agents to investigate, pursue and respond to such types of fraud and claims.
If any person is found making false claims through our internal investigation OUR legal team has been instructed to pursue the matter criminally and or legally. Examples include but are not limited to reporting the crime to local authorities, collection placement, civil claim filing and reporting to the FBI Internet Crime Complaint Center. We take this matter seriously and will pursue these cases to the full extent of the law. Please note chargeback fees, collection and attorney’s fees will be added.
Please note any person filing chargebacks to go around store policies will be subject to the above.